Because this is a recurring problem for restaurants, it may be regarded as a programmed decision. For example, many restaurants face customer complaints as a routine part of doing business. The automated response we use to make these decisions is called the decision rule Automated responses used to make programmed decisions. these are decisions that occur frequently enough that we develop an automated response to them. These types of straightforward decisions are termed programmed decisions Decisions that occur frequently enough that we develop an automated response to them. You probably do not spend much time on these mundane decisions. For example, before you come to class, you make simple and habitual decisions such as what to wear, what to eat, and which route to take as you go to and from home and school. How would I feel if this decision was broadcast on the news?ĭespite the far-reaching nature of the decisions in the previous example, not all decisions have major consequences or even require a lot of thought.Does this decision break any organizational rules?.Will I feel better or worse about myself after I make this decision?.Adapted from ideas contained in Blanchard, K., & Peale, N. Here are some basic questions you can ask yourself to assess the ethics of a decision. Each of these people made a decision, and each person, as well as others, is now living with the consequences of his or her decisions.īecause many decisions involve an ethical component, one of the most important considerations in management is whether the decisions you are making as an employee or manager are ethical. Similarly, the decisions made by firms to trade in mortgage-backed securities is having negative consequences for the entire U.S. But Sherron Watkins, a former Enron employee and now-famous whistleblower, uncovered the accounting problems and tried to enact change. For example, the decisions made by executives and consulting firms for Enron ultimately resulted in a $60 billion loss for investors, thousands of employees without jobs, and the loss of all employee retirement funds. These decisions may affect the lives of others and change the course of an organization. Individuals throughout organizations use the information they gather to make a wide range of decisions. This chapter will help you understand how to make decisions alone or in a group while avoiding common decision-making traps. Therefore, increasing effectiveness in decision making is an important part of maximizing your effectiveness at work. Academy of Management Executive, 13, 75–90. Surprising but true: Half the decisions in organizations fail. Academy of Management Executive, 18, 8–12 Nutt, P. While it can be argued that management is decision making, half of the decisions made by managers within organizations fail. refers to making choices among alternative courses of action-which may also include inaction. Decision making Making choices among alternative courses of action, including inaction.
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